Shipping policy

Shipping Policy

Last updated: 17/06/2026

Thank you for shopping with Vellor We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times vary depending on the destination:

United Kingdom: 5–10 business days
Europe: 5–12 business days
United States: 5–12 business days
Australia & New Zealand: 6–15 business days
Rest of the World: 7–20 business days

Please note that these delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, severe weather conditions, or other circumstances beyond our control.

Shipping Costs

We offer FREE shipping on all orders.

Any applicable customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active after shipment.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to factors outside our control. We appreciate your patience and understanding in such situations.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at support@vellorstore.com.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.