Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Vellor! The terms "we", "us" and "our" refer to Vellor. Vellor operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Vellor is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products as accurately as possible. However, colors and product appearance may vary depending on your screen settings and device.
We do not guarantee that product images will perfectly reflect the actual appearance of the item received.
All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Vellor reserves the right to accept or decline your order at its discretion.
Your order is not accepted until payment has been successfully processed and an order confirmation has been issued.
Purchases are subject to our Refund Policy.
You represent and warrant that your purchases are for personal use and not for resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions may change without notice.
Unless otherwise stated, product prices do not include customs duties, import taxes or other governmental charges that may apply in your country.
You agree to provide accurate and complete payment and billing information for all purchases.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
Orders are typically delivered within 5–12 business days, although delivery times may vary depending on destination, customs clearance and carrier performance.
We are not liable for delays caused by shipping carriers, customs authorities, weather conditions or events beyond our reasonable control.
Risk of loss and responsibility for the products passes to the customer upon successful delivery of the order.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through the Services, including text, graphics, images, videos, logos, trademarks and designs, is owned by Vellor, its licensors or affiliates and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify or exploit any content without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
Such tools are provided "as is" and "as available" without warranties of any kind.
Your use of such tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We are not responsible for examining or evaluating the content, accuracy or practices of any third-party websites.
Your use of third-party websites is entirely at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Vellor is powered by Shopify, which enables us to provide the Services.
However, all purchases are made directly with Vellor.
Shopify is not responsible for any aspect of transactions between you and Vellor.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy.
By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Certain information may also be processed by Shopify in accordance with Shopify's Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, ideas or other content, you grant Vellor a worldwide, royalty-free, perpetual licence to use, reproduce and display such content for business purposes.
You represent that you have the necessary rights to submit any content provided.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on the Services may contain typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors and to update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services:
- For unlawful purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To distribute malicious software;
- To collect personal information without consent;
- To engage in spam, phishing or fraudulent activity;
- To interfere with the operation or security of the Services.
We reserve the right to terminate access to the Services if these Terms are violated.
SECTION 14 - AGENTS
Any automated systems, bots or AI agents accessing the Services must identify themselves and comply with all applicable restrictions implemented by Vellor.
We reserve the right to block or restrict automated access at any time.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services at our discretion.
Any obligations or liabilities incurred prior to termination shall survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Vellor disclaims all warranties, express or implied, except where explicitly provided.
Nothing in these Terms limits any warranty expressly offered by Vellor through its Lifetime Warranty Policy or product descriptions.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Vellor shall not be liable for any indirect, incidental, consequential or punitive damages arising from the use of the Services or products purchased through the Services.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Vellor and its affiliates from any claims, damages or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Vellor regarding the Services.
Failure to enforce any provision shall not constitute a waiver of that provision.
SECTION 21 - ASSIGNMENT
You may not transfer your rights under these Terms without our written consent.
We may assign our rights and obligations under these Terms without notice.
SECTION 22 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of [ALTERAR – PAÍS DA EMPRESA].
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [ALTERAR – PAÍS DA EMPRESA].
SECTION 23 - HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time.
Changes become effective upon posting on the website.
Your continued use of the Services constitutes acceptance of any revised Terms.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms should be sent to:
[ALTERAR – NOME COMERCIAL]
[ALTERAR – E-MAIL DE SUPORTE]
[ALTERAR – ENDEREÇO COMERCIAL]
[ALTERAR – TELEFONE (opcional)]
[ALTERAR – REGISTRO DA EMPRESA (se possuir)]
[ALTERAR – VAT NUMBER (apenas se possuir)]